R2 Certification Survey

Overall Satisfaction

How satisfied are you with the R2 certification process, including obtaining and maintaining the certification from start to finish?

How well do you think the R2 Certification helps you archive your business goals?

Process and Implementation

How effective were the resources provided (e.g., guidelines, support) in helping you complete the certification process?

In what ways did the guidance (on call support) and resources (knowledge base, Intro to R2 webinar) offered by SERI assist you in comprehending the certification requirements? Please provide as much detail as possible:

Are there additional resources or support ( e.g. additional R2 Knowledge Base information, guides etc) you would find helpful in the R2 certification process. Please elaborate:

What challenges if any did you encounter during your initial certification process. Please provide as much detail as possible:

Did Not encounter any specific challenge.

Compliance and Maintenance

How would you rate SERI’s support in helping your facility maintain its R2 Certification?

What challenges if any have you had in maintaining your R2 Certification?

I have not had any specific challenges.

How do you find the R2 Certification help your organisation to comply local regulation?

Certification Bodies

Are you satisfied with the process of your Certification Body?

How do you rate auditor/s engaged by the Certification Body?

Do you have any concerns about the auditors coming for the audits? Please provide feedback/ possible improvement:

Marketing Support

Are you using R2 marketing material available on the SERI website?

Yes, we are using them

We know the marketing material is available, however, we are not using them

We don’t know where the material is made available

I am not marketing my company as an R2 certified facility

What specific content would you like to see on SERI India webpage? Example: India Specific information / resources, Calander of regional events / conferences, Information on local regulations etc. Please elaborate:

I do not think an India specific SERI webpage would be valuable.

Regional SERI support

How effective would be the R2 certification for you as a recycler to track the four output metals (Steel, Aluminium, Copper, Gold), required for EPR credit under Indian EWMR 2022?

Is R2 process/ documentation system helping you in meeting the Annual reporting system as per EWMR Rules? Further comment (if any):

How would R2 certification help you as a recycler to manage the Focus Materials more effectively and seamlessly to ensure ease of doing business as responsible player under Indian EWMR 2022?

Further comment (if any):

Are you facing any gap in terms of availability of the trained manpower?

Yes, we need access to the pool of trained manpower

Yes, but they are locally available

No, we don’t face any gap

Do you have any capacity building / training / skill building program within your facility or nearby area?

Yes

No

What additional support do you expect from SERI which will help further in operating the facility and in your overall business? Please note down the details

Networking and Collaboration

How beneficial would you find a networking platform for R2 Certified facilities in India?

What features would you like to see in such a networking platform? Please elaborate:

Needs and Additional Requirements

Are there any gaps in R2 that your customers think are not being met by the R2 certification? Please elaborate:

Additional Comments

Do you have any other comments, suggestions, or feedback to share? Please elaborate:

R2 Certification Client Survey

Overall Satisfaction

Process and Implementation

Compliance and Maintenance

Certification Bodies

Marketing Support

Regional SERI support

Networking and Collaboration

Needs and Additional Requirements

Additional Comments

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